FREQUENTLY ASKED QUESTIONS:
*Holiday Shipping Schedules:
You may have seen that online shipping is expected to reach records highs this holiday season due to COVID-19. As a result, shipping carriers will experience larger than usual shipping volume this holiday season. The increased volume may lead to carrier shipping delays, which could result in customers receiving packages later than expected.
As a valued customer, we want to share this info with you as early as possible so that you can make informed holiday shipping decisions. Shop early and allow some room for delays in shipping should they arise.
Returns & Exchanges:
- Most items will be processed, packaged and shipped within 2-3 business days unless otherwise stated in the product description on the website. (*Special Order, Pre-Sale and Back-Ordered items do NOT fall under the standard 2-3 business day processing. If you purchase a Pre-Sale item mixed in with other items, there may be a delay or multiple shipments.)
- Your items will be shipped standard USPS First Class and/or USPS Priority Mail which generally carries a 2-3 day or less delivery time once your items leave the warehouse. Priority shipping is available if desired.
- You will receive an email with tracking info as soon as your items are packaged and awaiting carrier pickup. (*Be sure to enter your valid email address info at checkout.) If you placed an order more than 2 days ago and have not received an shipping confirmation email with tracking info please check your email Junk/Spam folders or contact us at: email@example.com
- Please be advised that purchasing Priority Shipping DOES NOT expedite the processing & packaging of your order. Only the shipping stage will be expedited.
- For standard return/exchange items please visit our RETURNS/EXCHANGES PORTAL to begin your return/exchange. You will need your order number and the email address used to place the order to begin.
- *All SPECIAL ORDER and CLEARANCE sale items are final unless they arrive damaged. If you receive a damaged item please contact us with your order number and picture of the damaged item at: firstname.lastname@example.org.
- Only items purchased from www.dixiefowlco.com can be returned, exchanged within 14 days of purchase date. If you originally purchased a Dixie Fowl Co product from one of our retailer locations please return/exchange it there. Our retailers also will not return/exchange items purchased directly from www.dixiefowlco.com.
- Unworn and Unwashed items may be returned/exchanged within 14 days of purchase. Returns will be subject to a restocking fee unless otherwise stated.
- Once we receive the returned/exchange items we will either refund an non-damaged returned item or ship your desired exchange items.
Interested in selling Dixie Fowl Company in your retail store?
- Request more info by visiting our RETAILER INFO site. We'll get back with you concerning a catalog of items, pricing structure, and starting a retailer account with us.