FREQUENTLY ASKED QUESTIONS:
Returns & Exchanges:
- Most items will be processed, packaged and shipped within 2-3 business days unless otherwise stated in the product description on the website. (*Special Order, Pre-Sale and Back-Ordered items do NOT fall under the standard 2-3 business day processing. If you purchase a Pre-Sale item mixed in with other items, there may be a delay or multiple shipments.)
- Your items will be shipped standard USPS First Class and/or USPS Priority Mail which generally carries a 2-3 day or less delivery time once your items leave the warehouse. Priority shipping is available if desired.
- You will receive an email with tracking info as soon as your items are packaged and awaiting carrier pickup. (*Be sure to enter your valid email address info at checkout.) If you placed an order more than 2 days ago and have not received an shipping confirmation email with tracking info please check your email Junk/Spam folders or contact us at: firstname.lastname@example.org
- Please be advised that purchasing Priority Shipping DOES NOT expedite the processing & packaging of your order. Only the shipping stage will be expedited.
- For standard return/exchange items please visit our RETURNS/EXCHANGES PORTAL to begin your return/exchange. You will need your order number and the email address used to place the order to begin.
- *All SPECIAL ORDER and CLEARANCE sale items are final unless they arrive damaged. If you receive a damaged item please contact us with your order number and picture of the damaged item at: email@example.com.
- Only items purchased from www.dixiefowlco.com can be returned, exchanged within 14 days of purchase date. If you originally purchased a Dixie Fowl Co product from one of our retailer locations please return/exchange it there. Our retailers also will not return/exchange items purchased directly from www.dixiefowlco.com.
- Unworn and Unwashed items may be returned/exchanged within 14 days of purchase. Returns will be subject to a restocking fee unless otherwise stated.
- Once we receive the returned/exchange items we will either refund an non-damaged returned item or ship your desired exchange items.
Interested in selling Dixie Fowl Company in your retail store?
- Request more info by visiting our RETAILER INFO site. We'll get back with you concerning a catalog of items, pricing structure, and starting a retailer account with us.